Frequently Asked Questions

1. How can I place an order on Jho Retails?

Placing an order is super simple! Just browse your favorite items, add them to your cart, and proceed to checkout. Fill in your details, select your payment method, and confirm your order — that’s it!

2. What payment methods do you accept?

We offer multiple payment options for your convenience, including Cash on Delivery (COD) and online payments like debit/credit cards and bank transfers.

3. Do you offer Cash on Delivery (COD)?

Yes, we do offer Cash on Delivery across most cities in Pakistan, so you can shop with ease and pay when your order arrives.

4. How long does delivery take?

  • Orders are shipped within 2–4 working days.

  • Delivery usually takes 6–9 working days, depending on your city.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via SMS or email so you can stay updated on your delivery.

6. What is your return and exchange policy?

We do not offer refunds. However, you can request an exchange within 7 days of delivery if the product has a size issue or you received the wrong item. Please read our Return & Exchange Policy for full details.

7. What if I receive a damaged or incorrect product?

If you receive a damaged or wrong item, contact us within 24 hours with unboxing photos and videos. We’ll assist you with the exchange process.

8. Can I cancel my order?

Yes, you can cancel your order before it has been shipped. Once the order is dispatched, cancellation may not be possible.

9. Do you restock sold-out items?

Some of our popular items do get restocked, but not always. We recommend following us on social media to stay updated on restocks and new arrivals.

10. How can I contact Jho Retails?

You can reach out to us anytime through our social media pages or customer support. We’re always here to help you with your queries and make your shopping experience smooth.