Terms & Conditions – Jho Retails

Effective Date: August 7, 2025

Welcome to Jho Retails. By accessing or shopping on our website, you agree to follow the terms and conditions outlined below. We recommend reading them carefully before placing an order. If you do not agree with any part of these terms, please avoid using our website.

1. General Information

Jho Retails is an online fashion store offering a variety of Eastern and Western wear for women across Pakistan. All products listed on our website are subject to availability and may be updated, modified, or discontinued at any time without prior notice.

We reserve the right to change or update these Terms & Conditions whenever necessary. Continued use of our website means you accept any updates made.

2. Eligibility

To shop with Jho Retails, you must:

  • Be at least 18 years old, or use the website under the supervision of a parent or guardian
  • Provide accurate and complete personal, contact, and delivery information

3. Orders & Payments

  • All prices on our website are listed in Pakistani Rupees (PKR)
  • We offer multiple payment options, including Cash on Delivery (COD), bank transfers, and secure online payment methods
  • Orders are processed once payment is confirmed (except COD orders)
  • We reserve the right to cancel any order if we suspect fraudulent activity, incorrect pricing, or misuse of our services

4. Product Display & Colors

We strive to present our products as accurately as possible. However, slight differences in color may occur due to screen settings or lighting. Such minor variations are normal and not considered defects.

5. Shipping & Delivery

We deliver across Pakistan through reliable courier services.

  • Estimated delivery time: 3 to 7 working days
  • Delays may occur due to public holidays, weather conditions, or courier issues
  • Delivery charges (if applicable) will be shown at checkout

6. Exchange & Returns

  • We offer exchanges on selected items within a limited time after delivery
  • Products must be unused, unwashed, and in original condition with packaging
  • Refunds are generally not offered, except in cases where an item is out of stock or delivered damaged
  • Sale, discounted, or customized items are not eligible for exchange

For more details, please review our complete Exchange Policy.

7. Account Responsibility

You are responsible for maintaining the confidentiality of your account details, including your password. Jho Retails will not be responsible for any loss resulting from unauthorized access to your account.

8. Intellectual Property

All content on our website — including images, logos, designs, product descriptions, and text — belongs to Jho Retails. It may not be copied, reproduced, or used without our written permission.

9. Limitation of Liability

Jho Retails is not responsible for any direct or indirect damages arising from the use of our website or products. We are also not liable for delays or failures caused by factors beyond our control, such as natural events or courier disruptions.

10. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes will be handled under the jurisdiction of Pakistani courts.

11. Contact Us

If you have any questions regarding these terms, feel free to contact us:

Thank you for choosing Jho Retails. We truly value your trust and look forward to serving you 💫